Table 2 The percentages of positive responses of the 11 patient safety culture composites of community pharmacy survey (n = 210)
From: Patient safety culture among community pharmacists in Cairo
Composite | Item | Positive response N (%) |
|---|---|---|
Perception of pharmacists about working in their community pharmacies | ||
Physical space and environment | This pharmacy is well organized | 148 (70.8%) |
This pharmacy is free of clutter | 111 (53.1%) | |
The physical layout support workflow | 124 (59.6%) | |
Teamwork | Staff treat each other with respect | 156 (75.4%) |
Staff clearly understand their roles and responsibilities | 133 (63.9%) | |
Staff work together as effective team | 142 (67.6%) | |
Staff training and Skills | Technicians receive the training they need to do their jobs | 115 (55.8%) |
Staff have the skills they need to do their jobs well | 138 (67.6%) | |
Staff who are new to this pharmacy receive adequate orientation | 129 (62%) | |
Staff get enough training from this pharmacy | 125 (60%) | |
Practices of community pharmacies on communication and work pace | ||
Communication openness | Staff ideas and suggestions are valued | 95 (45.7%) |
Staff feel comfortable asking questions when they are unsure about something | 137 (65.9%) | |
It is easy for staff to speak up to their supervisor about patient safety concerns | 123 (59.1%) | |
Patient counselling | We encourage patients to talk to pharmacists about their medications | 125 (60.7%) |
Our pharmacists spend enough time talking to patients about how to use their medications | 126 (60%) | |
Our pharmacists tell patients important information about their new prescriptions | 136 (64.8%) | |
Staffing work pressure and pace | Staff take adequate breaks during their shifts | 85 (41.0%) |
We feel rushed when processing prescriptions | 78 (37.9%) | |
We have enough staff to handle the workload | 105 (50.25) | |
Interruptions/distractions in this pharmacy make it difficult for staff to work accurately | 80 (38.2%) | |
Communication and prescription across shifts | We have clear process about exchanging important prescription information across shifts | 107 (53.2%) |
We have standard procedures for communicating prescription information across shifts | 103 (49.8%) | |
The status of problematic prescriptions is well communicated across shifts | 97 (46.6%) | |
Communication about mistakes | Staff in this pharmacy discuss mistakes | 116 (55.5%) |
When patient safety issues occur in the pharmacy, staff discuss them | 109 (52.4%) | |
In this pharmacy we talk about ways to prevent mistakes from happening | 120(57.9%) | |
Perception of pharmacists on responses to mistakes | ||
Response to mistakes | Staff are treated fairly when they make mistakes | 140 (67.3%) |
This pharmacy helps staff learn from their mistakes rather than punishing them | 126 (61.4%) | |
We look at staff actions and the way we do things to understand why mistakes happen in this pharmacy | 135 (65.9%) | |
Staff feel like their mistakes are held against them | 88 (42.5%) | |
Organization learning-continuous improvement | When a mistake happens, we try to figure out what problems in the work process led to the mistake | 145 (70%) |
When the same mistake keeps happening, we change the way we do things | 130 (62.8%) | |
Mistakes have led to positive changes in this pharmacy | 129 (62%) | |