Table 4 Comparison of the dentistry unit’s performance in Shiraz University of Medical Sciences before and after the outsourcing process, Iran, 2010–2012
From: Outsourcing in Shiraz University of Medical Sciences; a before and after study
Name of the unit and type | Khonj Medical Center’s dentistry | Bigherd Medical Center’s dentistry | Sede Eghlid Medical Center’s dentistry | ||||
|---|---|---|---|---|---|---|---|
Indicator | Collaborative (20% government–80% private) | Collaborative (20% government–80% private) | Leased | ||||
Before outsourcing | After outsourcing | Before outsourcing | After outsourcing | Before outsourcing | After outsourcing | ||
Economic indicators | Expenses* | 3836.93 | 191.84 | 3836.93 | 159.87 | 11,191.04 | 319.74 |
Income* | 3517.18 | 2104.98 | 3277.37 | 1438.84 | 17,585.93 | 2877.69 | |
Profit/loss* | − 319.75 | 1913.14 | − 559.56 | 1278.97 | 6394.89 | 2557.95 | |
Percentage in profit and loss changes | 798 | 328 | − 60 | ||||
Access indicators | Number of staffs | 1 | 1 | 1 | 1 | 2 | 2 |
Number of clients | 1608 | 3120 | 1632 | 3264 | 1500 | 700 | |
Working hours of unit | Morning and afternoon | Morning and afternoon | Morning and afternoon | Morning and afternoon | Morning and afternoon | Morning and afternoon | |
Patient satisfaction | N/A | 86.8% | N/A | 86% | N/A | 80.6% | |
Employer’s satisfaction from contractor | N/A | 100% | N/A | 100% | N/A | 80% | |