Table 3 Comparison of the lab’s performance in Shiraz University of Medical Sciences before and after the outsourcing, Iran, 2010–2012
From: Outsourcing in Shiraz University of Medical Sciences; a before and after study
Name of the unit and type | Ebn e Sina Hospital’s lab | Shooshtari Hospital’s lab | Ghotb aldin Hospital’s lab | Lamerd Hospital’s lab | Dabiran Medical Center’s lab | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Indicator | Leased (before/after outsourcing) | Leased (before/after outsourcing) | Management (before/after outsourcing) | Leased (before/after outsourcing) | Leased (before/after outsourcing) | ||||||
Before | After | Before | After | Before | After | Before | After | Before | After | ||
Economic indicators | Expenses* | 70,770.05 | 293.09 | 33,120.17 | 266.45 | 34,532.37 | 6794.56 | 16,573.40 | 239.80 | 3916.86 | 0 |
Income* | 34,905.40 | 7061.01 | 27,045.03 | 3490.54 | 5755.39 | 0 | 15,107.91 | 1918.46 | 4796.16 | 0 | |
Profit/loss* | − 35,864.7 | 6767.92 | − 6075.14 | 3224.09 | − 28,777 | − 6794.56 | − 1465.49 | 1678.66 | 879.3 | 0 | |
Percentage in profit and loss changes | 118 | 153 | 76 | 214 | − 100 | ||||||
Access indicators | Number of staffs | 3 | 6 | 9 | 6 | 11 | 8 | 3 | 5 | 1 | 2 |
Number of clients | 8172 | 12,924 | 22,356 | 38,568 | 12,000 | 15,492 | 21,888 | 25,476 | 4200 | 7128 | |
Working hours of unit | 24 h | 24 h | 24 h | 24 h | 24 h | 24 h | 24 h | 24 h | Morning | Morning | |
Patient satisfaction | N/A | 94.3% | N/A | 60% | N/A | 84.4% | N/A | 76% | N/A | 86.6% | |
Employer’s satisfaction from contractor | N/A | 80% | N/A | 40% | N/A | 80% | N/A | 80% | N/A | 60% | |