Table 2 Comparison of the performance of outsourced pharmacies in Shiraz University of Medical Sciences before and after outsourcing, Iran, 2010–2012
From: Outsourcing in Shiraz University of Medical Sciences; a before and after study
Name of the unit and type of outsourcing | Zeinabieh Hospital’s pharmacy | Lamerd Hospital’s pharmacy | Ali Asghr Hospital’s pharmacy | Hafez Hospital’s pharmacy | Emam Bagher Ghir va Karzin Hospital’s pharmacy | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Indicator | Leased (before/after outsourcing) | Leased (before/after outsourcing) | Leased (before/after outsourcing) | Leased (before/after outsourcing) | Leased (before/after outsourcing) | ||||||
Before | After | Before | After | Before | After | Before | After | Before | After | ||
Economic indicators | Expenses* | 266,986.41 | 1145.75 | 94,054.09 | 532.90 | 460,964.56 | 852.65 | 404,476.41 | 1598.72 | 40,873.96 | 159.87 |
Income* | 268,531.84 | 30,695.44 | 47,961.63 | 3543.83 | 559,552.35 | 21,902.47 | 420,836.66 | 23,021.58 | 39,621.63 | 1758.59 | |
Profit/loss* | 1545.43 | 29,549.69 | − 46,092.5 | 3010.93 | 98,587.79 | 21,049.82 | 16,360.25 | 21,422.86 | − 1252.33 | 1598.72 | |
Percentage in profit and loss changes | 1812 | 106 | − 78 | 30 | 227 | ||||||
Access indicators | Number of staffs | 5 | 12 | 3 | 7 | 6 | 5 | 4 | 11 | 3 | 6 |
Number of clients | 80,244 | 150,492 | 36,000 | 43,696 | 63,000 | 98,000 | 180,564 | 212,436 | 4992 | 3000 | |
Working hours of unit | 24 h | 24 h | 24 h | 24 h | 24 h | 24 h | 24 h | 24 h | 24 h | 24 h | |
Patient satisfaction | N/A | 80% | N/A | 80% | N/A | 60% | N/A | 83.6% | N/A | 63.4% | |
Employer’s satisfaction from contractor | N/A | 60% | N/A | 80% | N/A | 40% | N/A | 60% | N/A | 60% | |